Shipping policy

SHIPPING POLICY

Last Updated: January 2, 2026

Overview

At The Beauty Apothecary, we partner with trusted suppliers who ship products directly to you. Because we do not physically stock or warehouse inventory, shipping times may vary depending on product availability and supplier location.

Processing Time

Orders are typically processed within 1-5 business days after payment confirmation. Processing time refers to the time it takes for our suppliers to prepare your order for shipment. Please note that processing times may be longer during peak seasons or promotional periods.

Shipping Times

Once your order has been processed, shipping typically takes:

  • Domestic (USA): 5-15 business days
  • International: 10-30 business days

Please note that these are estimated timeframes and actual delivery times may vary based on:

  • Supplier location and processing capacity
  • Shipping carrier performance
  • Customs clearance (for international orders)
  • Weather conditions or other unforeseen circumstances
  • Peak shopping seasons and holidays

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow 24-48 hours for tracking information to become active in the carrier's system.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your cart. We offer the following shipping options:

  • Standard Shipping
  • Expedited Shipping (when available)

Free shipping may be available on orders over a certain amount, as indicated on our website.

Multiple Item Orders

If you order multiple items, they may ship from different supplier locations and arrive in separate packages at different times. Each item will have its own tracking number.

International Shipping

We ship to select international destinations. International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our product prices or shipping costs and must be paid by the recipient upon delivery.

Shipping Restrictions

Some products may not be available for shipping to certain locations due to supplier restrictions, legal regulations, or shipping carrier limitations. We will notify you if any items in your order cannot be shipped to your address.

Address Accuracy

Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to the supplier due to an incorrect address, you may be responsible for additional shipping charges to resend the order.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately at [your email address]. We will work with our suppliers and shipping carriers to resolve the issue as quickly as possible.

For lost packages, we may require you to wait until the maximum estimated delivery time has passed before filing a claim.

Delivery Issues

If you experience any delivery issues, including:

  • Package marked as delivered but not received
  • Damaged items upon arrival
  • Missing items from your order
  • Significantly delayed shipments

Please contact us within 7 days of the expected delivery date at [your email address] with your order number and details of the issue.

Undeliverable Packages

If a package is returned to the supplier as undeliverable due to failed delivery attempts, incorrect address, or refusal of delivery, we will contact you to arrange reshipment. Additional shipping fees may apply.

Order Modifications and Cancellations

Because orders are processed quickly by our suppliers, we may not be able to modify or cancel your order once it has been placed. Please contact us immediately at StongMindzLLP@gmail.com if you need to make changes, and we will do our best to accommodate your request.

Holidays and Peak Seasons

Please note that shipping times may be extended during holidays, promotional events, and peak shopping seasons. We recommend placing orders well in advance if you need items by a specific date.

Contact Us

If you have questions about shipping or need assistance with your order, please contact us at:

Email: StongMindzLLP@gmail.com Website: www.thebeautyapothecary.org

We appreciate your patience and understanding as we work with our supplier partners to get your order to you as quickly as possible.